Shipping Policy

Shipping Policy

Thank you for choosing to shop with Nossov! We are committed to providing you with an efficient, reliable, and pleasant shopping experience. Below are the detailed terms of our shipping policy:

  1. Order Processing Time
    Orders are processed within 1-3 business days from the time your payment is confirmed. Please note that weekends and holidays are not included in the processing time. Once your order is processed, it will be dispatched for delivery. If there is any delay in processing your order, we will notify you via email with an update.

  2. Shipping Countries
    We currently offer shipping exclusively within the United States. We are unable to ship internationally at this time. However, we plan to expand our shipping services globally in the near future. Stay tuned for updates regarding international shipping options.

  3. Shipping Time
    Once your order has been processed and shipped, the estimated delivery time is between 5 to 7 business days. Please note that the delivery time may vary depending on your location, and external factors such as weather conditions, holidays, or unforeseen events may affect the estimated delivery.

  4. Shipping Rates

    • Orders from $0.01 to $39.99 will be charged a flat shipping fee of $3.99.

    • Orders of $40 or more will qualify for free shipping.

    Please note that shipping fees are calculated at checkout based on your order total. If you qualify for free shipping, the discount will automatically be applied to your order during checkout.

  5. Order Tracking
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status and location of your package online. If you encounter any issues with tracking your order, please don’t hesitate to contact us, and we will assist you.

  6. Delivery Services
    We partner with reliable and trusted carriers to ensure your order is delivered efficiently. Our carriers provide detailed tracking services so you can keep up with your order’s progress. Delivery times may vary depending on the courier service and your location.

  7. Shipping Restrictions
    Currently, we only ship to addresses within the United States. If you wish to make a purchase from outside the U.S., please contact our customer service team to inquire about any potential solutions.

  8. Delayed or Lost Shipments
    In rare cases, a shipment may be delayed or lost during transit due to circumstances beyond our control. If you suspect that your order has been lost or delayed, please contact our customer service team immediately. We will investigate the issue and work with the carrier to resolve it promptly. Please allow 5-7 business days after the expected delivery date for the carrier to update the tracking information.

  9. International Orders and Customs
    At this time, we do not accept international orders. If you are located outside the United States and wish to make a purchase, please check back in the future as we plan to expand our shipping options.

  10. Returns and Shipping Fees
    If you wish to return or exchange an item, please refer to our Return and Refund Policy. Return shipping fees are the responsibility of the customer unless the product is damaged or incorrect upon arrival.

  11. Holiday Shipping
    During busy holiday seasons, processing and delivery times may be slightly longer. We recommend placing your order ahead of time to ensure delivery before holidays. Be sure to check our website for any holiday-specific shipping updates or promotions.

  12. P.O. Box Addresses
    For customers who provide P.O. Box addresses, please note that some carriers may not deliver to P.O. Boxes. If you have a P.O. Box address, we recommend providing an alternative physical address to ensure successful delivery.

  13. Undelivered or Refused Packages
    If a package is returned to us due to an incorrect address or failure to claim the package, we will contact you to arrange for re-shipping at the customer’s expense. Ensure that your shipping address is correct at checkout to avoid such issues.

  14. Delivery Exceptions
    Some delivery addresses may face restrictions, especially in remote or rural locations. If your address falls into these categories, additional delivery time may be required. We will notify you of any significant delays in such cases.

  15. Customer Service
    Should you have any questions about your order, shipping status, or if you need assistance, our customer service team is available to help. You can reach us at [email protected], or by phone at +1 (676) 862-4324.

  16. Change of Address
    If you need to change your shipping address after your order has been placed, please contact our customer service team immediately. We will do our best to accommodate any changes before the order is shipped, but we cannot guarantee changes once the package has been dispatched.

  17. Packaging
    All of our shipments are carefully packaged to ensure that your products arrive in excellent condition. We use secure packaging to prevent damage during transit.

  18. Gift Orders
    If you are purchasing a gift, please include the correct shipping information for the recipient. You may also request a gift message by contacting customer service at the time of order.

  19. Shipping Insurance
    We offer shipping insurance at checkout, which covers lost or damaged items during transit. If you choose to decline the insurance, Nossov is not responsible for any damages or losses that may occur once the package has been shipped.