FAQ
Frequently Asked Questions (FAQ)
We know you may have questions, and we’re here to make your shopping experience as smooth as possible. Below are some common queries from our customers. If you don’t find the answer you're looking for, feel free to get in touch with us directly.
1. What products are included in the Nossov collection?
Our collection features a wide range of luxury skincare and body care products, including nourishing face serums, exfoliating body cloths, cleansing oils, and more. We carefully curate each item to ensure quality and effectiveness for every skin type.
2. Are your products suitable for all skin types?
Yes! Our products are designed to be gentle and effective for all skin types. Whether you have dry, oily, sensitive, or combination skin, we carefully select ingredients that cater to your skin’s needs. If you have specific skin concerns, feel free to contact us for personalized recommendations.
3. How should I use the Nossov Luminous Body Serum?
To get the best results, apply a small amount of Nossov Luminous Body Serum to clean, dry skin. Gently massage it into your body in circular motions. For enhanced hydration, use after a shower or bath while your skin is still slightly damp.
4. Do you offer international shipping?
Currently, we only ship within the United States. We are exploring international shipping options, and we will update our customers once it becomes available.
5. What is the return policy?
We want you to love every product you purchase from Nossov. If for any reason you're not satisfied with your order, please reach out to us within 30 days of receiving your products, and we’ll assist you with returns or exchanges. Please refer to our full Return & Exchange Policy for more details.
6. How long will it take to receive my order?
Orders are typically processed and shipped within 1-3 business days. Shipping times vary depending on your location, but most orders will arrive within 5-7 business days after shipment. You’ll receive a tracking number as soon as your order is on its way!
7. Do you offer gift cards?
At this moment, we do not offer gift cards. However, we’re always looking for ways to enhance your shopping experience, so stay tuned for any updates on this!
8. Are your products cruelty-free?
Yes, all Nossov products are cruelty-free. We are committed to ethical practices and never test on animals. Our products are also free from harmful ingredients to ensure a safe experience for you and the environment.
If you have any further questions, don’t hesitate to reach out to us at [email protected] or call +1 (676) 862-4324.