Return and Refund Policy

Return and Refund Policy

At Nossov, we are committed to providing our customers with a positive shopping experience. We understand that sometimes products may not meet your expectations, and we want to make the process of returning or exchanging items as easy and convenient as possible. Please review our detailed return and refund policy below.

Returns and Exchanges

We offer a 30-day return and exchange window from the date of delivery. Whether you’ve changed your mind or received a product that isn’t quite right, we’ve got you covered.

  • Free Returns: We offer no restocking fees for returns and exchanges. This means you can return your product without worrying about hidden charges.

  • Prepaid Return Shipping: If you decide to return an item, we will cover the return shipping costs within 30 days of your purchase. Simply contact us, and we will provide you with a prepaid return shipping label to make the process simple and cost-free.

Eligibility for Return or Exchange

To qualify for a return or exchange, the following conditions must be met:

  1. Timeframe: Returns or exchanges must be initiated within 30 days of the delivery date.

  2. Condition of Products: The product(s) must be unused, in their original condition, and in their original packaging with tags still attached. Items that have been used, damaged, or altered in any way are not eligible for returns or exchanges.

  3. Exclusions: Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges. Please check the product details on the website for more information.

How to Initiate a Return or Exchange

Returning or exchanging an item is simple:

  1. Contact Us: Reach out to our customer support team at [email protected] or by phone at +1 (676) 862-4324. Provide your order number and the details of the item(s) you want to return or exchange.

  2. Return Authorization: Once we receive your request, we will send you an email with a return authorization and a prepaid return shipping label (if applicable). This email will also include detailed instructions on how to return the item.

  3. Pack the Items: Please securely pack the item(s) in their original packaging. If the original packaging is no longer available, please use a suitable alternative to protect the items during transit.

  4. Send Back the Product: Use the return label provided to send the item(s) back to us. Drop the package off at your nearest postal service or shipping provider.

Refunds

Once we have received the returned item(s), we will process your refund within 5–7 business days. The refund will be issued to the original payment method used for your purchase. Please note that it may take a few additional days for the refund to be reflected on your account, depending on your bank or payment provider.

  • Full Refund: If your return meets all the criteria outlined above, you will receive a full refund for the returned item(s), including any applicable taxes.

  • Partial Refund: In cases where the item is not returned in its original condition, or where a restocking fee is applicable (if stated), a partial refund may be issued.

Exchanges

If you would prefer to exchange an item rather than return it, please follow the same process outlined for returns. We will ship the replacement item(s) to you as soon as the returned product(s) are received. If the exchanged product is of a different value than the original item(s), we will notify you of any additional charges or refunds due.

Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact us as soon as possible, and we will arrange for a return or exchange at no additional cost to you. In such cases, we may request photos of the damaged or defective item to process your return more efficiently.

Contact Us

If you have any questions or need further assistance regarding your return or exchange, our customer service team is here to help. You can reach us via the following methods:

  • Email: [email protected]

  • Phone: +1 (676) 862-4324

  • Mailing Address: 670 S Western Ave, Los Angeles, CA 90005, USA

Terms and Conditions

  • Processing Time: Please allow up to 10 business days for us to process your return once we receive the item.

  • Refunds for Shipping Fees: Shipping fees for the original order are non-refundable unless the return is due to a defect or error on our part.

  • International Returns: If you are returning an item from outside the United States, you are responsible for the return shipping costs, unless the product was defective or received in error.

Additional Information

We understand that shopping online can sometimes be challenging, and we want to make sure that your experience is as convenient as possible. If you are unsure about a product, please don’t hesitate to reach out to our customer service team before placing your order. We’re here to assist you with product recommendations, sizing, and more.

We appreciate your business and look forward to continuing to serve you with top-quality products and exceptional customer care. Thank you for choosing Nossov!